Effective Date: 30th May, 2025

Elieve Wellness and Beauty (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information. By using or accessing our platform, you agree to the terms described in this policy.

Collection of Personal Information

We collect only the personal details needed to provide our services, including but not limited to:

• Identifiable Information: Name, email, phone number, shipping/billing address.
• Payment Details: Card information or payment methods, securely processed by PCI-DSS-compliant third-party services.
• Technical Data: IP address, device details, browser type, and cookies.
• Marketing Preferences: Data about your subscription to our updates or offers.

We may also gather aggregated, anonymized data to improve platform performance and user experience.

Legal Basis for Processing

• Performance of Contract: To deliver services and fulfill purchases.
• Legitimate Interests: For marketing, communication, and customer service.
• Legal Obligations: To meet statutory and regulatory requirements.
• Consent: Where you explicitly allow specific data uses.

Use of Your Information

• Process your orders and appointments.
• Communicate updates, confirmations, and inquiries.
• Send marketing materials (with your consent).
• Enhance your experience and personalize services.
• Maintain legal and regulatory compliance.
• Ensure platform security and prevent fraud.

Cookies and Tracking Tools

We use cookies to:

• Improve platform performance and usability.
• Remember your settings and login details.
• Analyze website activity and trends.

You can adjust your cookie preferences through your browser settings, but disabling them may affect certain features.

Sharing of Information

We share your data only with:

• Service Providers: For operations like payment, analytics, or support.
• Legal Authorities: If legally required or to protect our rights.
• Business Transfers: In cases like mergers or acquisitions.

We do not sell or rent your personal data. Payment information is handled by secure, PCI-DSS-compliant third-party processors under their own privacy policies.

International Data Transfers

If any service providers are located outside India, we ensure secure and compliant international data transfers in line with applicable privacy regulations.

Security Practices

We apply appropriate technical, physical, and administrative measures, including:

• Data encryption for sensitive details.
• Firewall-protected network infrastructure.
• Secure server access controls.

While we work to protect your data, no internet transmission is 100% secure, so we advise you to safeguard your login credentials.

Data Retention and Deletion

We retain personal data as long as needed to:

• Provide our services and fulfill obligations.
• Meet legal, regulatory, or accounting requirements.

Once no longer necessary, we securely delete or anonymize the data. Payment details are retained by third-party processors per their own retention policies.

Your Privacy Rights

Under Indian law, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent at any time.
• Object to data use, especially for marketing.

To exercise your rights, contact us at info@elievebeautyandwellness.com.

Third-Party Sites

Our platform may link to third-party sites or services. We are not responsible for their privacy practices. Please review their policies before engaging with them.

Grievance Redressal

For any concerns or complaints, please contact:

Elieve Wellness and Beauty
Shop No. 9, Ground Floor, Showroom Binori Square 3,
Sindhubhavan Road, Bodakdev, Ahmedabad, Gujarat 380054
Email: info@elievebeautyandwellness.com
Phone: +91 93289 21319

If you are unsatisfied with our response, you may file a complaint with the appropriate data protection authority under Indian law.

Policy Updates

We may revise this Privacy Policy occasionally. Please check back regularly for updates.